Cancellations, Refunds and Returns Policy
Above all we want to make you happy so will aim to go above and beyond the policy below.
Cancelling An Order Before Despatch
If you wish to cancel your order before it has been despatched you can notify us by email to firstname.lastname@example.org. In some cases goods may have been despatched even before you have been notified but we will always make our best efforts to meet your request.
General Returns Information
For us to process any returns and subsequent refunds please ensure your item reaches us within 10 days of us providing you with a Returns Number (process outlined below). Please note we cannot accept responsibility for items lost in the post so we advise using a recorded method and may request proof of delivery. Refunds may take up to 28 days to process but we will always endeavour to process them as quickly as possible.
Returning Unwanted Items After Despatch or Delivery of the Goods.
If you wish to cancel an order or return an unwanted item for a refund when goods have already been dispatched or delivered to you please use our Returns Number Request Form below within 7 days of receipt of the item/s. The costs of returning goods to us shall be borne by you.
Please Note: We have a separate returns address so please do not just send your goods back to us without contacting us first.
Returned goods will be refunded within 28 days.
The rights to return the goods to us as referred to above will not apply in the following circumstances:
- In the event that the product has been used
- The packaging of the product has been damaged
- The product is damaged in anyway
- The product is not in full resalable condition
Goods Faulty on Arrival, Incorrect or Damaged in Transit
If your goods are faulty on arrival, incorrect or damaged in transit they should be reported to us using our Returns Number Request Form below within 7 days and then returned to us in no longer than 14 days of receipt. When the goods have been returned to us and the fault has been verified we will issue a full refund via your original payment method or send a replacement as required. In any case refund of return postage paid will be limited to the postage paid for the original order or £4 whichever is greater.
Goods Suspected Faulty During Use
If any product purchased from InnerTubeShop.com suffers from what you suspect to be a manufacturing fault within 1 year of the delivery date then please complete our Returns Number Request Form below. On receipt of the returned goods by InnerTubeShop.com they will be inspected and goods found to be faulty will either be refunded or replaced (if available). Refunds will not be made for goods which fail due to the effects of reasonable wear and tear.
If you have any other issues or queries with products or orders please contact us using either our Contact Form or our Returns Number Request Form below.
Your statutory rights are not affected.
NO QUIBBLE Money Back Guarantee On Our InnerTubeShop.com Tubes.
If you're not happy with one of our own brand tubes just send photograph/s of the innertube which clearly shows the product code printing on the tube sidewall and the problem you have with the product to email@example.com . Also include in the email an explanation of why you're not happy and include the details listed below. We'll either send you a replacement tube or refund you the cost of the product, your choice. No need to return your inner tubes.*
- Your Name
- Your Postcode
- Your Order Number